Last Updated: March 8, 2026
At Newayad, your satisfaction is our top priority. We want you to love every piece from our women's clothing collection. If for any reason you're not completely satisfied, we're here to help with our hassle-free return and refund process.
Return Window & Eligibility
- You may return most eligible items within 30 days of the delivery date (or longer during promotional holiday periods—check your order confirmation for details).
- Items must be unused, unworn, in original new condition, with all original tags, labels, ribbons, and packaging intact.
- Proof of purchase (order number and receipt) is required for all returns.
- Sale items, final sale items, or heavily discounted items are non-refundable and non-exchangeable unless they arrive defective, damaged, or incorrect.
Non-Returnable / Non-Refundable Items For hygiene, safety, and legal reasons, the following cannot be returned or refunded (except if defective/damaged upon arrival):
- Swimwear
- Intimates / Underwear
- Jewelry
- Beauty or personal care products
- Any items marked as "Final Sale" or "No Returns"
- Items that have been worn, washed, altered, or damaged by the customer
How to Initiate a Return or Exchange
- Email us at info@newayad.com within the 30-day window. Please include your order number, reason for return, and photos if the item is defective/damaged.
- We'll review your request and send you a Return Merchandise Authorization (RMA) number along with detailed return instructions (usually within 24 business hours).
- Pack the item securely in its original packaging and ship it to: Newayad 2617 Oregon Ave North Charleston, SC 29405 United States
Return Shipping & Costs
- Customer-paid returns (change of mind, fit issues, etc.): You are responsible for return shipping costs. We recommend using a trackable carrier (e.g., USPS, UPS) and keeping your shipping receipt—we are not liable for lost packages.
- Defective, damaged, or wrong item returns: We cover return shipping. We'll provide a prepaid return label via email or reimburse reasonable shipping costs (up to standard US domestic rates) upon approval.
- Original shipping fees are non-refundable in all cases.
Refunds
- Once we receive and inspect the returned item (typically within 3-5 business days), we'll email you a confirmation.
- Approved refunds will be processed to your original payment method within 1-3 business days. Please allow additional time (up to 10 business days) for your bank or credit card issuer to post the credit.
- For defective/damaged/incorrect items: Full refund including original shipping cost, or free replacement (if in stock).
Exchanges
- Exchanges are available only for defective, damaged, wrong size/color received, or out-of-stock similar items (subject to availability).
- Contact us first—we'll arrange a replacement at no extra cost if possible. If the item is no longer available, we'll issue a full refund.
Questions or Need Help? We're happy to assist!
- Email: info@newayad.com
- Phone: +1 (803) 303-8678
- Support Hours: Monday–Friday, 9:00 AM – 5:00 PM EST (GMT-5)
- We respond within 24 business hours.
- contact-us：contact-us
Thank you for shopping with Newayad. We appreciate your business and look forward to serving you again!
Note: This policy is subject to change. Please refer to the most current version on our website.
