FAQs

Frequently Asked Questions

How long does it take to process and ship my order?

Orders are processed within 1–3 business days (Monday to Friday). Once shipped, delivery within the U.S. typically takes 6–9 business days, including Saturdays.

For detail information, please visit our Shipping Policy

Do you offer free shipping?

Yes! We offer free standard shipping on all U.S. orders over $60 USD. Orders below that amount are charged a flat rate of $10 USD.

For detail information, please visit our Shipping Policy

Can I return an item if I’m not satisfied?

Yes. We accept returns within 30 days of delivery for items that are unused, unworn, and in original packaging. Sale items are not eligible for return or refund.

For detail information, please visit our Return and Refund Policy

Who pays for the return shipping?

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, especially for high-value items.

For detail information, please visit our Return and Refund Policy

What payment methods do you accept?

We accept PayPal and credit/debit cards (Visa, MasterCard, American Express, Discover). All payments are securely processed via the PayPal gateway.

For detail information, please visit our Payment Policy.

How can I contact customer support?

Store Name: Newayad

Email: info@newayad.com

Phone: +18033038678

Address: 2617 OREGON AVE, N CHARLESTON, SC 29405,UNITED STATES

Customer Support: 9:00 AM – 5:00 PM (GMT-5)

Response Hours: We strive to respond within 24 Business Hours

Contact Form: Contact Page